At mbi gaming, healthy entertainment is our priority. We believe every member deserves to enjoy slots, football betting, e-sports, and live casino in a way that is safe, balanced, and responsible — without it impacting their daily life.
Take the short self-assessment below to evaluate your gaming habits
For mbi gaming, responsible gaming is more than a policy on paper – it is a core value embedded in every aspect of our platform
Mbi gaming conducts a thorough age verification process during registration. We do not permit anyone under the age of 18 to use this platform. MyKad or relevant document verification is carried out to ensure full compliance.
Every mbi gaming member has access to a full suite of self-control tools – deposit limits, bet limits, loss limits, temporary break options, and self-exclusion. All can be activated in under 2 minutes.
Mbi gaming's smart system continuously monitors member play patterns. If any concerning behaviour is detected — such as unusually long sessions or sudden spikes in deposits — our team will proactively reach out to the member.
Mbi gaming's Malay-speaking support team is specially trained to assist members who need guidance on responsible gambling. Reach out to us anytime without hesitation – we are here to help, not to judge.
Mbi gaming actively promotes responsible gambling awareness through educational content, in-platform guides, and information on how to distinguish healthy entertainment from problematic habits.
Mbi gaming does not target advertising or promotions at individuals who have previously requested self-exclusion or have been identified as at-risk. Our marketing communications are strictly managed to ensure they do not encourage problem gambling.
Problem gambling develops gradually – it rarely happens all at once. Recognising the early signs is the most important first step. If you identify two or more of the signs below in yourself or someone you care about, it is time to seek help.
Gambling with money you cannot afford to lose – using rent money, bill payments, or emergency savings to place bets.
Chasing losses – continuing to bet more after a loss in the hope of "winning it back".
Lying to family or friends – concealing gambling activity or the amount of money spent.
Neglecting responsibilities – neglecting work, family, or studies due to spending excessive time gambling.
Borrowing money to gamble – borrowing from family members, friends, or financial institutions specifically to fund betting activity.
Feeling anxious or irritable – feeling uncomfortable, anxious, or irritable when trying to cut back or stop gambling.
Gambling as an escape – relying on betting activity to escape stress, problems, or feelings of distress.
Unable to stop on your own – have decided to stop or cut back but have not been able to do so consistently.
Remember: Recognising a problem is not a weakness – it is a sign of courage. mbi gaming will always support every member who needs help, without any judgement.
Mbi gaming offers a complete suite of easy-to-use self-control tools, accessible directly from your account settings page. All tools can be activated in under two minutes — because we understand that the decision to take control can sometimes need to be made right away.
Set a maximum daily, weekly, or monthly deposit limit for your mbi gaming account. Deposit limits ensure you stay within the budget you've planned for entertainment.
Set the maximum loss amount you are comfortable with on a daily, weekly, or monthly basis. Once the loss limit is reached, you will not be able to place new bets until the limit period resets.
Limit how long you can play in a single session or in a day. Once the time limit is reached, you will be automatically logged out of the mbi gaming platform.
Need a break from mbi gaming? Activate the temporary break option to block access to your account for a duration of your choosing.
Self-exclusion is the strictest option – it blocks your access to the mbi gaming platform entirely for an extended period. This tool is designed for those who need more serious assistance.
Getting started with responsible gaming at mbi gaming is simple. Log in to your account and go to Settings > Responsible Gaming, or contact our support team for immediate assistance.
This is a display example only. To set actual limits, please log in to your mbi gaming account and go to Account Settings > Responsible Gaming, or contact our support team.
Answer the following questions honestly to assess whether your gambling habits are still at a healthy level. This test is a personal guide – there are no right or wrong answers.
Have you ever felt the urge to gamble with more money in order to get the same level of excitement as before?
Have you ever been dishonest with family members or friends about your gambling activity or how much money you have spent?
Have you ever tried to stop or cut back on gambling but were unable to do so within a two-week period?
Has gambling ever caused you serious financial problems, such as failing to pay bills or borrowing money from others?
Do you use gambling as a way to escape from problems, stress, guilt, or anxiety in your daily life?
Do you feel anxious, irritable, or uncomfortable when trying to cut down or stop gambling?
Has gambling ever affected your relationship with family, close friends, or your work/academic performance?
Do you find yourself frequently thinking about gambling — planning your next session, figuring out how to fund your bets, or replaying past gambling experiences?
If you answered "Yes" to one or two questions — consider using mbi gaming's deposit limit or session time limit tools as a precautionary measure. If you answered "Yes" to three or more questions, we strongly encourage you to reach out to the mbi gaming support team for a private and confidential conversation. Remember — asking for help is a sign of strength, not weakness.
If you feel your gambling is becoming more than just entertainment, mbi gaming is ready to help you take the steps you need. Getting help is a simple, confidential, and completely judgement-free process.
Start by reaching out to the mbi gaming support team via Live Chat, WhatsApp, or email at support@mbigaming.click. Let them know you would like to discuss responsible gambling. All conversations are kept confidential.
Our team will guide you in choosing the most suitable self-control tool — whether that's a deposit limit, a cool-off break, or self-exclusion — based on your individual needs.
Once a decision is made, the mbi gaming team will help you activate your chosen controls immediately. No delays — limits take effect within minutes.
For cases requiring deeper support, mbi gaming can connect you with relevant professional help resources in Malaysia for further guidance.
Mbi gaming believes responsible entertainment is the best entertainment. Register today and enjoy EPL football betting, Malaysia Super League, e-sports, slots, and live casino in a safe and balanced way.
You must be 18 years of age or older. Gamble responsibly. mbi gaming supports healthy play.